RELICS

What are the ticket Terms & Conditions?

Please carefully read all the Ticket Terms and Conditions linked here, as they cover important information about your tickets. We draw your attention to the following provisions in particular:

• You will only be entitled to refunds in certain circumstances as set out in these Terms, unless required by law. See Cancelled and Rescheduled Events (clause 2) and Refunds, Exchanges and Replacements (clause 3).
• The AM limits its liability for loss suffered by you at an Event or as a result of a cancellation or rescheduling of an Event. See Cancelled and Rescheduled Events (clause 2) and Liability – Safety, Illness, Injury and Other Loss (clause 5).
• The AM may cancel your ticket if you breach these Terms or exceed ticket limits. See Ticket Limits (clause 6).
• All Tickets are subject to the Australian Museum Terms of Entry.

Are there any ticketing charges?

Yes:

• if you purchase your ticket in person at the AM, online or via the phone or email, or as a group/school booking, there is a $1.00 handling fee included in the purchase price.
• if you wish to reschedule your ticket to a different time and/or date, there is a $4.95 exchange fee.

What is the refund policy?

Please refer to the AM Ticket Terms & Conditions.

What is the exchange policy?

Tickets can be exchanged to a different date, however there is a $4.95 exchange fee. If you can no longer attend the date you have booked, please email visit@australian.museum

Is there a group discount?

Yes, if you purchase 10+ tickets in one transaction a 10% group discount is automatically applied.

Are companion cards accepted? How do I book a ticket for a companion card?

General Admission and major exhibition entry is free to those who hold a Companion Card and are assisting as a carer. Further discount will apply when presenting a Centrelink Healthcare Card or Pension Card. See our Admissions page for further details.

When is the best time to visit?

For a more relaxed visit, we recommend coming on weekday afternoons outside of school holidays and public holidays — they're usually our quietest times.

How long can we stay in the exhibition?

We recommend allowing 50-70 minutes for your exhibition visit.

What age is this exhibition suitable for?

RELICS is designed for curious minds of all ages — from older kids to lifelong LEGO® fans. While there's a hands-on play area for children, the storytelling and intricate displays may be best enjoyed by kids aged 5 and up. Children of all ages must be supervised at all times in the build room as LEGO® can be swallowed

Are we able to take photographs?

Yes, although no commercial photography is allowed.

Is the exhibition accessible?

The AM is committed to providing an inclusive and accessible experience for all visitors.

RELICS has been designed to be physically and visually accessible for visitors. There is enough room to navigate prams, wheelchairs and other mobility devices through the space, and is accessible via a lift for anyone unable to use the escalator into the basement exhibition hall. There is an audio descriptive tour available to download before arriving and remember to bring your own headphones for the best listening experience.

There is ambient lighting and some ambient soundscape in the exhibition. The AM will host a special Early Birds: Autism and Sensory-friendly morning event for RELICS where lighting and sound will be adjusted for a low sensory experience with the rest of the Museum.

The Australian Museum has wheelchair accessible entrances marked on the Museum Map and a range of accessible services and programs, including Audio Descriptive tours that you can access on your own mobile device.

Assistance animals that are specifically trained and accredited to assist people with disabilities under the relevant state or territory law are welcome to enter the museum. The AM may require proof of accreditation upon entry.

More information on the Museum’s accessibility features can be found here.

Are food and drink allowed in the exhibition?

Food and beverages are not permitted in our galleries or exhibition spaces to ensure the preservation of our important collections. This includes water bottles.

Is there an area to leave personal belongings?

Our cloaking room is located on Lower Ground (LG) and is open during business hours. The AM reserves the right to close the cloakroom without notice.

Please do not bring bags larger than A3 size, carry-on luggage, wheeled shopping carts, long umbrellas, scooters, balance bikes, tripods, selfie sticks or bulky items to the AM as you may be denied entry.

For more information on prohibited items, please refer to the Terms of Entry.

Please ensure items are collected from the cloakroom ten minutes before closing.

Are prams allowed in the exhibition?

Due to space, potential crowding and valuable displays, we prefer prams are not taken into the exhibition and pram parking is available in designated areas throughout the Museum. However, we understand there may be extenuating circumstances for some of our visitors so can accommodate this to a degree.

I'm an AM Member and have used my free tickets, how do I access the members price?

You can access your special Members price here.

Is this an official LEGO^® event?

While RELICS features LEGO^® bricks, it is not an official LEGO^® event. The exhibition is independently created by LEGO^® Masters Australia winners Jackson Harvey and Alex Towler. LEGO^® is a trademark of the LEGO Group of companies which does not sponsor, authorise or endorse this exhibition.

Where did all the LEGO^® come from?

Great news! The Relics exhibition has been created out of recycled LEGO^® bricks wherever possible. The exhibition will travel to other locations and so the same bricks and elements will also be reused in each new venue.